Shipping:
All orders are sent via insured FedEx or UPS. If you did not receive
a tracking number with your order confirmation, please feel free to
email or call us at: 586-790-9800. All orders placed after 4:30pm eastern
standard time will be scheduled for pickup the following work day. Some
orders can take up to 72 hours to ship, based upon payment verification
and current product stock.
FREE Next day delivery for all local orders over $500 and within
25 mile radius of zip code 48035. (excludes wholesale accounts)
Orders placed by Wholesale Accounts can take up to 48 hours to ship.
Wholesale account applications are available upon request. Call 586-790-9800
for details.
Return Policy & Warranty Information:
ALL exchanges or returns require a Return
Merchandise Authorization (RMA) number. If we receive returns
that we have not issued RMA numbers for, they will not be processed.
- General
return policies
- What
kind of warranty do I get?
- How
do I get an RMA number?
- How
long do I have to return my product after I get my RMA number?
- Who
pays for the shipping on a return?
- What
do I need to ship back?
- Where
do I send my return?
- How
long will it take to get my product replacement?
- Can
you send me out a new part to replace my broken one, so you wait for
the return?
- My
return is eligible for refund. How long will it take to receive my
refund?
- What
are my options between refund, exchange, or replacement/repair?
Shipping and handling charges are non-refundable.
Charges for shipping and handling are unable to be refunded.
An RMA number must be requested within ten (10) days from the date of
the order (the invoice date). After 10 days, you must contact the manufacturer
directly. Except for CPUs, manufacturer warranty should be 1 year.
Physically damaged items will not be accepted for return.
1. What kind of warranty do I get?
Our dealer warranty for replacement is 90 days long. This is ample time
to cover products that may unfortunately be dead on arrival (DOA) or
products that can be determined quickly if they are defective.
2. How do I get an RMA number?
You can get an RMA request form by emailing us at mailto:phil@cqst.com?subject=RMA
Request Form
After we receive your RMA Request form, we may contact you to let you
know whether or not your item is eligible for return. If it is, we should
get you an RMA number within a business day.
Remember, this doesnt guarantee that you will receive an RMA number.
We may verify some details of the order or the problematic item with
you before giving you an RMA number. Sometimes a product may appear
to have problems but is simply not configured properly. In situations
like this we may be able to resolve the problem over the phone.
3. How long do I have to return my product
after I get my RMA number?
Once an RMA number has been issued to you, the returned item must be
at our facility within 7 business days.
4. Who pays for the shipping on a return?
You are responsible for the cost of shipping of returned products back
to us. We carry well-known name brands, and expect incidents of dead
on arrival (DOA) products to be low, but this policy does include defective
products. We strongly suggest that you ship by a trackable method.
5. What do I need to ship back?
The returned item(s) MUST be returned with their original packaging
and accessories. This includes things like cables, user manuals, registration
or warranty cards, and other accessories. Dont throw anything away!
You never know if you need it when making a return. Also make sure that
you have the correct box(es) for your items, for those of you with lots
of parts lying around.
Returned item(s) should be in as new condition, with no evidence of
physical damage or tampering. When shipping your return back, please
package the item(s) properly. Try to package your return similarly as
how you received the item. The carrier that you ship from should be
able to provide packaging material. Youre responsible for any damage
that the item(s) get during their shipment back to us!
6. Where do I send my return?
After receiving an RMA number, please send returns to the address on
the RMA form. Please write your RMA number on the envelop.
7. How long will it take to get
my product replaced?
We will try to get the replacement out as soon as possible. This may
take 2-4 weeks to get a replacement. We will make every effort on our
part to contact you with as much updated information as we can to let
you know what is going on.
8. Can you send me out a new part to replace
my broken one, so you wait for the return?
We do not cross-ship. There is a reason for this - when you have a defective
item from the manufacturer, and we send it in for repair or replacement,
it returns to us as a repaired/replacement item. It is NOT considered,
by the manufacturer, as a NEW item. Even if it is a warranty replacement
from the manufacturer, (and thus a new unit), the serial number will
trace as a warrantied item. Thus, our policy is not to cross-ship, so
please do not ask us to.
9. My return is eligible for refund. How long
will it take to receive my refund?
If you paid by credit card, we will process your refund within 10 business
days. However, there may be a delay for your bank or financial institution
to add the refund to your account. This varies depending on what financial
institution you use, so you should check with them.
If you paid via cashiers check or money order, we will process and send
you a check within 2-3 weeks.
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